This page contains the pricing details for all managed IT services. Choose the plan that best fits into your business needs , and don’t hesitate to call us if any questions arise!
Pay as you go Plan
Business Hour – $90/hr
Off Hour – $135/hr
Remote Unlimited Support
$ 500 /mo
Initial one time field visit required -charge applied
Included Zones: 2,3, and 6 (Add ons charges may applied)
Monthly (Prepaid Block) Plan
Bronze: 10 hours/month, $900
Silver: 20 hours/month, $1800
Gold: 50 hours/month, $4500
Unlimited Remote Support in office hours.
ZONE INFORMATION
| Category | Service | Bronze | Silver | Gold |
|---|---|---|---|---|
| ZONE 1 Servers | Performance Monitoring | A | A | A |
| Hardware Failure Alerts | A | A | A | |
| Patch Management Windows and Packages | A | A | A | |
| Backup Monitoring | A | A | A | |
| ZONE 2 Workstations | Remote Monitoring & Maintenance | A | A | A |
| Remote Support for End Devices | A | A | A | |
| Hardware Consulting | A | A | A | |
| Patch Management Windows and Packages | A | A | A | |
| ZONE 3 Security Software | Anti-Virus Software* | A | A | A |
| Web Protection Software* | A | A | A | |
| Backup Solution* | A | A | A | |
| ZONE 4 Network | Managed Internet Modem Router & Firewall | N/A | A | A |
| Patch Panel and Cabelling* | N/A | A | A | |
| Remote Access Management (VPN/RDP) | N/A | A | A | |
| User Account Management - Access Control | N/A | A | A | |
| ZONE 5 Hosting Management | Black List - IP Reputation Check | N/A | N/A | A |
| DNS Changes | N/A | N/A | A | |
| Mail Server redirection | N/A | N/A | A | |
| ZONE 6 User Support | Complete desktop and network peripheral device | A | A | A |
| General Phone support query | A | A | A | |
| Warranty check and Claims | A | A | A | |
| Remote Support As SLA | A | A | A | |
| Onsite Support As SLA | A | A | A | |
| ZONE 7 IT Consulting | Answering questions client have about their IT Setup ( first call free) | N/A | N/A | A |
| All Vendor Support | N/A | N/A | A | |
| Assist Cross vendor Support for all equipment . | N/A | N/A | A | |
| Project wise solution | N/A | N/A | A | |
| ZONE 8 Audit | Audit Monthly Onsite visit & Health Check in all computers | N/A | N/A | A |
ADDONS INFORMATION
OFFICE 365 SOLUTION
CONDITIONS
- Network enviroment should meet our secuirty check for Managed Service plan
- Client will be billed according to change the environment to meet our managed service plan requirement.
- Software licenses such as office 365 , antivirus , backup software , domain hosting , SSL and etc are not included in the monthly plan . Client will be billed separately .
- All Prices Quoted does not include any Taxes ( GST,QST)
- Minimum onsite charge is 1 hour then billed in 30 mins increments.
- Travel time is applicable for onsite visit outside CBD .
- Clients with special requirements can customize their own packages , please call for more details.
- Addon’s can be added on as per your business needs
Terms
- Clients select a plan based on the level of coverage desired
- We accept All credit cards , direct debit , and e transfers . Invoice is emailed on every 1st on the month.
- Price is based on the number of servers , computers & users in your business. Increase or decrease in number of computers , addition or removal of cloud services will vary accordingly during the term of the agreement.
- Plan can be changed anytime and will be effective after the current billing period is expired.
- Clients on Higher Plans (EX: Gold) get higher priority over a lower plan ( Bronze and Silver)
